A video on TikTok shows the extremes several flight attendants went to when a woman suffering from a mental health crisis had an episode aboard their American Airlines flight. Business Insider reports that the video was originally recorded by TikTok user @lol.ariee, who has since deleted the originals and her follow-up videos explaining more about the situation.
The woman was restrained on American Airlines Flight 1774, traveling from Dallas-Fort Worth, Texas to Charlotte, North Carolina. In the short glimpse that the TikTok revealed, she can be seen strapped to a first-class seat and held there by duct tape. She seems to be screaming to get the attention of the other passengers exiting the plane:
In another deleted video, @lol.ariee said that the episode began about halfway through their two-hour flight, and that “all flight attendants were running up and down the aisles, frantically kind of like whispering to each other.”
They then locked the bathrooms and grabbing bags from the overhead bins and everyone on board was alerted that something weird was happening.
“It was just kind of like chaos and no one knows what’s going on,” she said. The pilot eventually advised everyone to stay in their seats due to a “bad situation” which has to be terrifying to hear on a plane. After the plane landed, it was met by police and a stretcher.
In a statement to Business Insider, American Airlines explained that the woman, “attempted to open the forward boarding door and physically assaulted, bit, and caused injury to a flight attendant. We applaud our crew for their professionalism and quick effort to protect those on board.”
The TikToker had more compassion for the woman than most people, saying it seemed like “what was happening seemed like it was beyond the woman’s control. She was scared.”
“They should have a better way of going about it…I feel like it was handled poorly,” she added. Not sure what they could have done, but it was clearly a dramatic and upsetting situation for everyone on board. Hopefully, the woman received the help she needed.